Telecom users in Nigeria have expressed deep concerns over the potential increase in tariffs for mobile and internet services, calling on the Nigerian Communications Commission (NCC) to prioritize public interest in its decision-making processes. In a collective statement released today, consumer advocacy groups, users, and experts have raised alarms about the potential negative impact of tariff hikes on millions of Nigerians who rely on telecommunications for both personal and professional needs.
Telecom users across the country have argued that a hike in service tariffs would further burden consumers, many of whom are already facing economic challenges. The increase could exacerbate access inequality, making essential communication services unaffordable for a significant portion of the population, particularly in rural and underserved regions.
A spokesperson for the Nigerian Telecom Users Group (NTUG) stated, "Telecommunications are vital to our everyday lives. They enable education, healthcare, commerce, and communication. A tariff hike would disproportionately affect low-income users, hindering their ability to stay connected to critical services, including e-learning, business transactions, and emergency communication."
Consumers have pointed out that while telecom companies are within their rights to adjust their rates based on business needs, it is crucial that the NCC ensure such decisions reflect a balance between corporate sustainability and the welfare of ordinary Nigerians. They have called on the NCC to hold transparent public consultations, weigh the social impact of any proposed increases, and ensure that any tariff adjustments are in line with the country’s broader economic goals of inclusion and digital empowerment.
The NCC has previously emphasized its role in promoting fairness in the sector and safeguarding the interests of consumers. In response to growing concerns, telecom users are urging the regulatory body to adopt measures that protect affordability and accessibility. These measures include ensuring that tariff hikes are reasonable, ensuring that quality of service is maintained, and promoting greater competition among operators to drive better service delivery and cost efficiency.
In light of these concerns, the Nigerian Telecom Users Group (NTUG) and other stakeholders have called on the NCC to prioritize the public interest and consider the social and economic implications of any tariff adjustments. They have also urged telecom companies to explore other means of enhancing service delivery, including technological innovations and operational efficiencies, rather than passing on cost burdens to consumers.