Zenith Bank Plc, one of Nigeria’s leading financial institutions, has issued an update regarding the recent service disruptions experienced by its customers. The bank has confirmed that the disruptions were due to an extensive upgrade of its information technology infrastructure, aimed at enhancing service delivery across all digital platforms.
In a statement released today, Zenith Bank expressed sincere apologies for the inconvenience caused to its customers during this period. The bank reassured its clientele that significant progress has been made, and services have now been fully restored.
“We sincerely apologize for the recent service disruptions you experienced on our banking channels. These disruptions were due to an Information Technology upgrade aimed at improving the quality of service we provide. We have made significant progress with the upgrade, and you can now conveniently perform transactions using your Zenith Bank Debit Card, the Zenith Bank Mobile App, the Zenith Bank Internet Banking Platform, or through Zenith Agents nationwide via Agent Banking. You can also visit any of our branches nationwide to carry out your transactions.”
Zenith Bank emphasized its commitment to ensuring 100% uptime and continuously allocating resources to maintain uninterrupted service availability. The bank highlighted that the recent upgrades are essential for optimizing service delivery and ensuring a seamless banking experience for its esteemed customers.